FAQs
Orders & Shipping
What payment modes do you accept?
We accept payment by Visa, Mastercard, American Express and PayNow.
How long will my order take to process?
We aim to process all orders within 2–3 working days, excluding weekends and public holidays.
When will I receive my order?
Your order will reach you within 5 to 7 working days from the day of your purchase, if you are delivering to Singapore.
For international orders, please allow 10 to 14 working days for delivery.
If your order is taking longer than expected or you have any queries, drop us an email with your order number at hello@littleslumberclub.com or WhatsApp us at +65 8073 7001, and we will get in touch with you within 1–2 business days.
How do I track my order?
Once you’ve completed your purchase, you will receive an email confirming the details of your order. You will then receive a follow up email once your order has been shipped, including a link that will direct you to the tracking information of your order.
If you need any clarification or support, please drop us an email at hello@littleslumberclub.com, and we’ll assist you as soon as possible. While we aim to respond promptly, kindly allow 1–2 business days for a reply.
Can I change or cancel my order?
We aim to process orders as quickly as possible, so, unfortunately, we cannot change or cancel orders once they have been placed. Please double-check the information you provide us before you check out.
If you still need to change or cancel your order, we can process it as a return and refund after it has been delivered to us.
Do you offer International Shipping?
Currently we are delivering only in Singapore. We will be offering international delivery soon
Returns & Exchanges
Can I return my order?
We really hope you’ll love our sleepwear when you receive them, but if for any reason you’re not completely satisfied, we offer a 7-day return policy.
To start the process, please fill in the return form with your order and item details so we can review your request. Once submitted, our team will get back to you within 1–2 working days with confirmation and the next steps for your return.
All returned items must be unwashed, unworn, and in their original packaging, with tags still attached.
We do not issue refunds for:
- Sale, discounted, or promotional items
- Any washed, worn or products without tags/packaging
For regular-priced items (i.e., not discounted, not on sale, and not on promotion), refunds will be issued to your original payment method.
Drop-off at PUDO Points – Upon confirmation, we’ll issue you an airway bill to print and attach to your return parcel. Returns typically take 5–7 working days to reach our warehouse.
At this time, we are only able to process returns for local (Singapore) orders.
Can I exchange my order for another size or design?
Of course! We’re happy to help you with your exchange.
To get started, please fill in the exchange form with your order and item details so we can review your request. Once submitted, our team will get back to you within 1–2 working days with confirmation and the next steps.
The items to be exchanged should be unwashed, unworn and with its original tags and packaging.
Drop-off via PUDO Point – Once confirmed, we’ll issue you an airway bill for your return. Your replacement item(s) will be dispatched once we’ve received the original item(s). The entire process may take up to 14 working days.
At this time, we are only able to process exchanges for local (Singapore) orders.
Gifting / Special Events
Do you offer Gift Wrapping Service?
Yes, we do! You can add gift wrapping to any order for just $4.90. Simply add the Gift Wrap option to your cart at checkout.
If you’d like to include a personalised message with your order, please write it in the Notes section at checkout. We’ll include it as a handwritten note with your purchase.
I would like to customize
We will be offering a name printing service soon. Watch out for it
Do you sell gift cards?
Yes, we do! Click here to purchase a gift card for your loved ones.
Choose your preferred amount and include a personalised message. The gift card will be scheduled to be emailed to your recipient on the date you select.
Gift cards can be redeemed only on purchases made on www.littleslumberclub.com.
Misc.
How do I care for my items?
If you want your sleepwear items to last, we recommend that you hand wash your garments in cool water. However, you could also place your garments in a mesh bag and use a washing machine with a mild or regular detergent.
We offer 100% cotton and natural fibers only. This generally results in products which are bound to shrink if not taken care of.
We are not responsible for damage that occurs when the recommended care instructions are not followed.
Do you have a physical store?
Our full catalogue is only available on our website. We are working with a few retailers to make a curated selection of our Collections available through their stores. Watch this space for updates on it.
